Gnok is a preview.

What Limited Availability means

• No uptime commitment. There is no service-level agreement. Gnok may be slow, unavailable or under maintenance, sometimes without warning. Current health is on the status page. Operating targets published on our status pages describe what our own checks measure; they aren't a commitment or a service-level agreement.
• Things will change. Features, limits, SQL behavior and APIs may change or be removed as we learn from the preview.
• Data may be deleted. We may need to reset an environment, and data stored during the preview may be deleted when it ends. Keep your own copy of anything you need.
• Use the gnok.com addresses. Gnok Studio is at studio.gnok.com, sign-in at login.gnok.com, the API and token issuer at api.gnok.com, and the SQL services at sql.gnok.com and db.gnok.com. Older addresses on gnok.io redirect there, and a few addresses that say "staging" still work during the preview.

Don't store sensitive data

Use sample, synthetic or public data. Don't upload personal information about people, confidential business data, or regulated data such as health, financial, payment-card or customer records. Gnok has not been certified for any compliance program during the preview.

AI features and your data

Language-model features (AI functions, ASK and AI help in dashboards) are off until an administrator of your workspace enables them in AI Governance; a trial workspace starts with a monthly token budget, and AI usage draws on the trial's credits. When they run, Gnok sends the prompt and the data it references to Anthropic. EMBED(), which turns text into vectors for search, works for every workspace within its monthly embedding allowance; when you call it, Gnok sends that text to OpenAI. Don't use AI features on data you wouldn't share with those providers.

The trial

Every new workspace starts with a 60-day trial with $400 of credits. No payment card is needed. There is no permanent free plan. The trial starts on the day we approve your workspace.

• What you get. Gnok's Standard features and a warehouse of your own: compute_wh, an X-Small warehouse that suspends itself when idle and resumes on your next query. You can create up to 3 warehouses, up to Medium in size.
• What the credits cover. Everything Gnok meters, at list price: warehouse compute by the second while a warehouse runs, running notebooks, storage, and AI tokens. Gnok Studio shows what you have used and what is left under Usage & billing, and we email your administrators at 50%, 80% and 100% of the credits, and 7 days and 1 day before the trial ends.
• When the credits run out or the 60 days end, whichever comes first, compute stops: your warehouses are suspended, and new queries, notebooks and AI requests are refused, except exports (see Data retention below). Your data is kept and you can still sign in. Upgrading restores access at once, and credits you haven't used stay valid until the trial's end date.
• Data retention. If you don't upgrade, we keep your workspace's data for 30 days after the trial ends, then delete the workspace as described in Deleting your workspace. The same applies when a Standard subscription ends: compute stops, data is kept for 30 days, and subscribing again restores it. While your data is kept, you can still export it at no charge from Usage & billing in Gnok Studio, which shows the date until which export is available: read-only queries, downloading tables as CSV or Parquet, and Export all tables run on your default warehouse, using up to 2 compute units (CU) a day, about 2 hours of the X-Small compute_wh. Notebooks and AI stay stopped.
• Upgrading. Paid plans are pay-as-you-go: you pay for what you use, with compute per second, storage per terabyte-month and AI per million tokens. Standard is self-serve and Enterprise is by contract. Online payment isn't available yet, so to upgrade, email support@gnok.com. We show you the prices before you can be charged.

The trial's limits, per workspace:

When you reach a limit, new work of that kind is refused with a message that names the limit; existing work keeps running. Your workspace's usage is in Gnok Studio under Operations → Plan & limits. To raise a limit, email support@gnok.com. Trial credits have no cash value and aren't refundable, and we may change the trial's length, credits and limits for workspaces that start later. The details are in section 4 of the Terms of Service, and the billing documentation explains how usage is measured.

Getting access

Anyone can start a free trial. During the preview we review each new workspace before it can sign in, and we may limit how many workspaces we accept; your trial starts when we approve the workspace. If the preview is full, the sign-up page says so: email support@gnok.com to join the waitlist. Sign-ups that aren't verified within 24 hours are removed a week later.

Getting your data out, or leaving

• Export: run a query in Gnok Studio and download the results as CSV or JSON. For results larger than the browser shows, use Export all. To download a whole table as CSV or Parquet, use the Data browser. See Exporting your data.
• Delete your workspace: email support@gnok.com from an administrator's address. Sign-in stops right away and the workspace's data is deleted after 7 days. See Deleting your workspace.

Contact

• Questions, limits and support: support@gnok.com
• Security issues: security@gnok.com, following our disclosure policy
• Service health: status page

Legal terms

Using Gnok is subject to the Terms of Service, whose section 2 covers Limited Availability, and the Acceptable Use Policy. The Privacy Policy explains how we handle personal information. When Gnok processes personal data for your organization, the Data Processing Addendum applies, and our subprocessors are listed. All of them are on the legal page.